Return & Refund Policy

Last updated: April 2025

Welcome to Scrabify (“we,” “our,” or “us”). Customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which refunds or returns may be granted. By using our website www.scrabify.com, you agree to this policy.

1. General Policy

Scrabify offers returns or refunds in accordance with the guidelines outlined below. Due to the nature of our products/services, some items may not be eligible for return. Please review the section that applies to your type of purchase.

2. Digital Products (if applicable)

For digital products such as downloads, software, or online tools:

• All sales of digital items are generally final once the product has been accessed, downloaded, or delivered.

• Refunds may be issued only if:

  • The product was not delivered or accessible.

  • There is a confirmed technical issue preventing use that we cannot resolve.

  • The purchase was made in error and has not been downloaded or used.
    
    

To request assistance, please contact us with your order details.

3. Physical Products (if applicable)

If Scrabify offers physical goods:

3.1 Returns Eligibility

Items may be returned if:

• They are unused and in original packaging

• A return request is submitted within 30 days of delivery

• You provide proof of purchase (order number or email confirmation)
  
  

3.2 Non-Returnable Items

The following cannot be returned:

• Digital goods

• Customized or personalized items

• Gift cards

• Items marked “Final Sale”
  
  

3.3 Condition of Returned Items

Returned products must be in:

• Original condition

• Original packaging

• Free from damage or signs of use
  
  

If items are not returned in acceptable condition, Scrabify reserves the right to deny the refund.

4. Refunds

After receiving and inspecting your return, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds are processed to your original payment method.

• Processing may take 5–10 business days, depending on your bank or payment provider.
  
  

Shipping fees (if applicable) are non-refundable, unless the return is due to our error.

5. Exchanges

We offer exchanges only when:

• The item delivered was defective or damaged, or

• The incorrect item was shipped.
  
  

Please contact us within 7 days of delivery to request an exchange.

6. Order Cancellations

Orders may be canceled before they are processed or shipped.
Once the digital product is delivered or the order is shipped, cancellations are no longer possible.

7. Shipping Costs for Returns (physical goods)

• Customers are responsible for return shipping costs unless the return results from our mistake.

• We recommend using a trackable shipping service for your protection.

8. How to Request a Return or Refund

To request a return, refund, or exchange, contact us at:

Email: support@scrabify.com
Website: www.scrabify.com

Please include:

• Your name

• Order number

• Reason for return/refund

• Any relevant screenshots or photos (if applicable)

9. Changes to This Policy

Scrabify may update this Return & Refund Policy at any time.
Any changes will be posted on this page with an updated “Last updated” date.